Online orders may be delivered to the following countries: UNITED KINGDOM: Standard delivery – 3 to 5 days Express delivery – 1 to 2 days Morning delivery – Before 9 am or 12 am Saturday delivery On-demand delivery – selection of date and time slot EUROPE: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, Sweden, Spain. You may get an estimated delivery date and cost once your selection is in your bag. MIDDLE EAST & REST OF THE WORLD: You may get an estimated delivery date and cost once your selection is in your bag.
All our shipping options for orders over £1,000 are complimentary. For orders below £1,000 the shipping cost will be automatically showing once you have added your desired pieces in your cart and proceeded to filling up the delivery details.
Your purchase is shipped securely in a plain cardboard box. Your item will be delivered to the delivery address provided during validation of your order within an estimated time frame of 2 to 7 working days.
When placing an order online, you may choose to have your parcel delivered to your desired address or to one of the eligible Amrapali boutiques in London.
As soon as you have completed your order, you will receive a confirmation email. Once the order is shipped, you will receive another email stating the tracking link.
You may pay your online order with the following methods: Visa, Mastercard, American Express, Pay by Link, Bank Transfer (available upon request). Is my payment safe at www.amrapalilondon.com? All orders placed on www.amrapalilondon.com are secure. An SSL encryption system has been put in place to protect your personal information and payment details. Your bank details will not be stored on Amrapali’s servers. In addition, all payments on our website are authenticated by the 3D Secure system for the following card types: Visa, Mastercard, and American Express. During payment, an additional step is added to verify the identity of the card holder and authenticate the transaction. Please contact your bank if you have any questions about the 3D Secure procedure.
You have up to 14 business days after receiving your order to submit your return request and 14 days to send back your item. To return your order, please contact us at email@example.com stating your order number. One of our advisors will send you the return label via email and organize a pick-up date for your parcel. For any exchange, you will have to return the jewellery and then place a new order. Your order will be refunded within 14 days following receipt of the product on the condition that your return has been accepted (the jewellery must be returned in its original case, accompanied by its certificate of authenticity, security tag, and GIA Certificate where applicable and the piece must be unworn and without any engraving).
If you believe that your package was damaged during delivery by our secure carrier, please indicate this on the delivery note before signing it. To return an order, please contact our Customer Service department using the following email address: firstname.lastname@example.org or via the “Contact us” button found at the bottom of each page on the Amrapali website.
The refund will be processed as soon as we have received your return and after we have examined your item. The full amount will be credited on the initial payment method within 7 working days. If you wish to return your order in a boutique, one of our client advisors will assist you to find the eligible boutiques.
All Amrapali pieces are carefully wrapped in an elegant and secured parcel and a shopping bag is slipped in all boxes for gift occasions. To make the gift even more special, a blank card will be included in your parcel so you can add your handwritten message.
To cancel or change an order, please contact our Customer Service department as soon as possible using the following email address: email@example.com.
To check the progress of an order placed on the Amrapali website, please log in to your Amrapali account. Click on “My orders”. If your order status is “Awaiting payment”, this means that your order has been received but we are waiting for payment confirmation from your bank. If your order status is “Currently being validated”, this means that your order has been received, payment has been authorized by your bank and we are now in the process of validating your order details. If your order status is “Confirmed”, this means your order and payment have been validated. The order is currently being prepared by the Amrapali staff. If your order status is “Shipped”, the package has been shipped to the delivery address provided during payment. If your order status is "Cancelled”, this means that the order has been cancelled following your call to our Customer Service department or the payment has not been authorized by your bank. You will receive an email following any change to your order status.
You can track your delivery status from your Amrapali account. To do so, log in to your account and click on “My orders”. A “track this delivery” link can be found next to your order tracking number and allows you to check the progress of your order. The tracking link is also included in the email informing you that your order has been shipped.
If you placed your order on the Amrapali website, log in to your account and click “My orders” to check your order status. If your order is marked as “Shipped” and the estimated delivery date has passed, please contact our Customer Service department as soon as possible using the following email address: firstname.lastname@example.org or request a call back from a Amrapali advisor at a time that suits you by providing your phone number.
A valuated receipt will be sent to you by email when your order has been confirmed. You will also receive a paper receipt in the shipment to your specified billing address. If you choose the gift option when making your purchase from the Amrapali online store, a gift receipt will be included instead of the receipt so that the price does not appear in the package.
You can check your online order history and view your receipts at any time using your Amrapali account. To do so, log in to your Amrapali account and click on “My orders”.
The only way to guarantee the authenticity of Amrapali jewellery is by purchasing it from an Amrapali store, one of our authorized retailers or the Amrapali website. Each piece purchased from www.amrapalilondon.com comes with a security tag attached to the products. There is also the certificate of purchase that you will be receiving via email, along with the receipt. The GIA Certificate will be stated in the product description on the website. Once receiving the pieces, please keep all the certificates safe.
All Amrapali jewellery is subject to the legal guarantees in force. These guarantees do not cover the following: damage resulting from accidents and improper use or misuse of jewellery, consequences of normal wear and tear of jewellery, as well as any damage resulting from repairs or manipulation not carried out by the Amrapali workshop.
If you have forgotten the password you use to log in to your Amrapali account, please click on the “Forgotten password” link and enter the email address associated with your account. You will then receive an automatic email to reset your password.
You can subscribe to Amrapali newsletters by entering your email address in the field “Subscribe to our newsletter” found at the bottom of the website. You will then receive all the latest news about Amrapali and its pieces. To unsubscribe, click on the unsubscribe link found at the bottom of each newsletter or log in to your Amrapali account to change this setting in your customer profile.
Selected Amrapali products are available for purchase on our website. Once you've chosen your jewellery item, click on “Add to bag” in the product description. For rings and bracelets, please indicate the desired size. You can then view, modify (including the desired quantity) or delete items in your order by clicking on the basket icon found at the top right of every page of our website. If you wish to proceed to checkout, click on the “Proceed to checkout” option on your Shopping Bag page. A confirmation will be sent via email as soon as we receive payment of your order.
Selected Amrapali products are available for purchase on our website. Click on each jewellery item to find out if the piece is available. If the “Add to bag” button is found in the description, you can purchase this product on our website. If not, this means the product is either temporarily unavailable or cannot be purchased from our online store. You can contact our Customer Service department by email at the following address: email@example.com or request a call back from an Amrapali advisor at a time that suits you by providing your phone number.
Some of the jewellery sold in Amrapali stores cannot be listed or purchased on the Amrapali website. You can contact our Customer Service department by email at the following address: firstname.lastname@example.org or request a call back from an Amrapali advisor at a time that suits you by providing your phone number.
All Amrapali pieces are carefully hand crafted, therefore we recommend to take special care of your jewellery. To prevent your pieces from being knocked or coming in contact with harmful substances, we recommend you remove your jewellery when performing certain activities, such as sports, gardening, cleaning etc. It is best not to expose your Amrapali pieces to chlorinated or salt water, as certain materials we are using can be affected. We also kindly advise putting your jewellery on after you have sprayed perfume and put your make-up on, and not before, as certain chemicals can affect the colour or settings in your jewellery pieces.
We recommend using a soft, dry cloth to clean all your Amrapali pieces. If you wish to refresh the look of your Amrapali diamond pieces, we recommend gently cleaning them with a soft brush and a bit of lukewarm water with a bit of neutral-pH liquid soap. Rinse the piece with fresh warm water and dry with a soft dry cloth. For in-depth cleaning, we recommend visiting one of our Amrapali boutiques, where the teams will be able to give a professional cleaning to your Amrapali jewellery pieces. Please kindly bring the receipt or certificate of purchase along with the piece.
If you have noticed that one of your Amrapali jewellery pieces got damaged, please contact us at email@example.com stating the issue and attaching an image of the product showing the condition, so we can better evaluate the piece and advise you on how to proceed.
Customer Service is available to answer your questions via the following email address: firstname.lastname@example.org You can also write to us using the “Contact us” button found at the bottom of each page on the Amrapali website.
The health and safety of colleagues and the wider community have always been our first priority. We have enhanced safety measures in place to safeguard teams, going above and beyond government guidelines to maximize protection.
We have introduced a number of additional health-and-safety measures that go above and beyond the government guidelines. These include: 1m or above social distancing respected throughout the site, Temperature-control checks on entry, using advanced thermal screening technology, Staggered breaks, staggered entry and exit to site and a one-way system implemented to site, Increased cleaning and disinfecting of equipment, PPE, including masks, gloves, and sanitizer
Customers have the right to access, modify, rectify, oppose, or delete any personal information that concerns them. No information of a personal nature provided by you is collected without your prior consent. You will be required to submit the following information when you create an Amrapali account: your first and last name, address, telephone number, and email address. Your bank details will be required to finalize your order (payment card number, expiration date, and security code). Amrapali only shares this information with third parties involved in preparing and tracking your order (such as your bank and our secure delivery service).
You will receive a “pending validation” email after you have placed your order on the Amrapali website. Your receipt will be sent as soon as your order is confirmed. You will also receive a paper receipt in the shipment to your specified billing address. If you choose the gift option, the receipt with the price on it will be replaced by a gift receipt inside the package.
The UK VAT of 20% is included in the price of all Amrapali jewellery.
If the jewellery received doesn’t match what you ordered, please contact our Customer Service department using the following email address: email@example.com or via the “Contact us” button found at the bottom of each page on the Amrapali website.